Once tickets have been purchased, you cannot cancel. If you wish to change the date or time of your cruise after purchasing, please contact customer support at 705-549-3333 or info@landmarkcruises.com.
Can I get a refund if I miss my cruise?
Refunds will not be issued for missed cruises. Please leave plenty of time to arrive at the Town Dock well in advance of your cruise. Cruises will depart on time.
How early should we arrive at the Town Dock?
We request that you arrive at the dock 30 minutes in advance of your cruise departure time. This will allow you to park, pick up your tickets if necessary and prepare for boarding, which begins 15 minutes prior to your departure time. Please leave plenty of time to arrive at the Town Dock early. There are no refunds for missed cruises.
When can we board the ship?
Boarding begins approximately 15 minutes prior to your departure time.
What should I wear?
Depending on the time of year, it is best to bring layers of clothing so you can add layers if you are cool or take layers off if you are warm. Always bring a hat and/or sunscreen to protect yourself from the sun. The Georgian Legacy does have heat in the lower, enclosed cabin for our early spring and late fall cruises. The Tobermory Flash (sailing out of Midland) is an open air vessel.
What should I bring?
Bring your camera, binoculars and comfortable shoes. There are washrooms on board the Georgian Legacy as well as a snack bar and fully licensed beverage bar. There are no washrooms aboard the Tobermory Flash (sailing out of Midland).
Are deposits required?
Full payment is required at the time of booking for all daily cruises. We do not accept cancellations or provide refunds.
Is the Georgian Legacy wheelchair accessible?
Yes. The first deck of the ship is entirely wheelchair accessible, as are the washrooms (located on the first deck). The ticket office is wheelchair accessible as well.
Is the Tobermory Flash wheelchair accessible?
No. The Tobermory Flash is not wheelchair accessible.
Do you have discount rates for children?
Yes. Special rates are offered for children 4 to 15 years of age. Children 3 years of age and under are free when accompanied by a paying adult. Please note that during cruises children are the immediate responsibility of the accompanying adult.
Is gratuity included?
No. Gratuity is at the discretion of our passengers. If you have received exceptional service on board, a token of your appreciation is always appreciated by staff and crew.
Where can we park?
When sailing aboard the Georgian Legacy, free parking is available at the Penetanguishene Town Dock (2 Main Street, Penetanguishene, ON). When sailing aboard the Tobermory Flash, paid parking is available at the Midland Town Dock (165 King Street, Midland, ON).
Can we bring alcohol on board?
No. Alcohol cannot be brought on board due to government health and safety regulations and company policy. All large bags coming aboard will be randomly checked. You'll be happy to know that the Georgian Legacy is licensed by AGCO/LLBO and has a fully stocked bar.
Is smoking allowed on board?
No. Due to government regulations, no smoking or vaping of any product is allowed on board.
Are pets allowed on board?
We are dog lovers, but unfortunately, only registered service dogs can be brought on board with appropriate paperwork that will need to be presented to our Ticket Office staff and/or vessel crew.
Is there anything else to do in Penetanguishene and Midland area?
Yes – the beautiful region of Southern Georgian Bay offers unique shopping experiences, historic attractions, lakeside dining and waterfront trails. Please click here for a full list of attractions, restaurants and shopping experiences.
Where is Penetanguishene?
Penetanguishene, sometimes shortened to Penetang, is a town in Simcoe County, Ontario, Canada. It is located on the southeasterly tip of Georgian Bay. The name Penetanguishene is believed to come from the Wyandot meaning "land of the white rolling sands". Please click here for directions.
Can you book me a motel/hotel room?
Passengers should arrange for their own accommodations. The Southern Georgian Bay region offers a variety of quaint Bed & Breakfast options and hotels. Please click here for a list of accommodations.
What is the best time to come for a Fall Colours Cruise?
The best time to take a Fall Colours Cruise varies from year to year but generally towards the end of September and the month of October.
On the Georgian Legacy, can we get special meals for food allergies?
Yes. Please indicate any food allergies or dietary concerns at the time of booking. Our buffets always feature vegetarian and vegan options.
